Frequently Asked Questions

No, the Rotating Display Stand is sold separately from the Lightbox.

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If you only received part of your order, please review your order information page, the link to this can be found in your order confirmation email. Some of your items may have shipped separately. There will be tracking information for each item on your order information page. If you still have an issue, please reached out to support at info@MacroFrame.com with your #MF Order Number.

Please make sure you are using either Chrome or Firefox, refresh the page, and try again. If that does not work, please try using an incognito window (Instructions to use an incognito window.) If this does not solve your issue, please check with your credit card company as they may be blocking payment or try a different card. The most common issues are due to an expired card, exceeded credit limit, or authorization denial.

MacroFrame does not offer payment through PayPal, however, all of our credit card payments are processed through Shopify, one of the world’s largest and most secure Credit Card Processors. 

MacroFrame offers free shipping to all orders in the United State. A small shipping fee will be applied to all other international orders based on your country's location. If you have any additional questions about shipping please reach out to support at info@MacroFrame.com with your #MF Order Number.

Currently, MacroFrame offers shipping to over 100 countries worldwide. If you attempt checkout and are unable to ship to your country, please reach out to us and we will try to accommodate your order.

Orders are processed in 1-2 days. Shipping in the US takes around 4-7 days. International orders take around 11-14 days. Please remember, these shipping times are estimates. If you have any issues with your shipping, please don’t hesitate to contact us at info@macroframe.com and we can help make it right.

Please make sure that all shipping information is correct before you place your order. Carriers do not let us change your shipping address once the order is placed. 

Orders are processed in 1-2 days. Once your order is shipped, you will receive an email with tracking information. If you did not receive this email, please reach out to support at info@MacroFrame.com with your #MF Order Number.

Please complete the following steps before reaching out to support.
1. Check with all household members. 
2. Look around the premise of the home for the package, it may be in a different location then where you normally find your packages.
3. Contact your local USPS, UPS, FedEx carrier (your tracking information will tell you the carrier) with your tracking number for more information about the supposed delivery.

Since MacroFrame receives only the payment for products and shipping services through this website. MacroFrame is not responsible for any customs, duties, or import fees associated with receiving your order. All taxes and fees incurred after shipment are the customer’s responsibility. Please contact your local customs office directly for more information before ordering our product.

If you are not happy with your MacroFrame order, don’t worry. We’ll take it back! Please note, you are only eligible for a return within 30 days from your delivered date. To make a return, please contact support at info@MacroFrame.com with your #MF Order Number.

If you wish to return an item, please check the cases below to see where you qualify.

Immediately upon receiving photographic proof of the issue, MacroFrame will ship you a replacement piece or brand new product at no cost to you.

If your lightbox has no physical issues, you may make a return to the designated warehouse for your region. Please note that customs are responsible for shipping costs of the return. Once a registered tracking number is presented to MacroFrame, you will receive a refund. To make a return, please contact support at info@MacroFrame.com with your #MF Order Number.

We cannot confidently offer order cancellations, otherwise you will have to wait until you receive your order to make a return. Please note that customs are responsible for the shipping cost of the return. Once a registered tracking number is presented to MacroFrame, you will receive a refund. To make a return, please contact support at info@MacroFrame.com with your #MF Order Number.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.