To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your package is marked as "Return to Sender" via the tracking information provided, we will not be issuing a refund for the product.
Additional non-returnable items:
- Gift cards
- Sale items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damaged Product (if applicable)
If a Product was damaged during shipping we will need you to provide pictures and proof of the packaging and product. If the evidence is legitimate, we will provide a replacement immediately.
We will not refund or replace any product that was damaged after the packaging was opened or after our 15 day refund policy timeline.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
*Please make sure you place the CORRECT Order!*
Due to the completely automated nature of our Supply Chain, it would be extremely inefficient and costly for us to process Order Cancellations. Thus, we cannot confidently offer order cancellations at this point in time. To be eligible for a refund [store-credit], please reach out to us after receiving your product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Shipping and Return
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return your product, you should mail your product to the address of our warehouse that we will indicate you.
When you send the tracking code immediately we will initiate the refund process.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.