Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If your package is marked as "Return to Sender" via the tracking information provided, we will not be issuing a refund for the product. 

Additional non-returnable items: 
- Gift cards 
- Sale items 

To complete your return, we require a receipt or proof of purchase. The customer is responsible for shipping fees to return to the sender. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card within 7-10 days depending on our credit card company. If you would like more information on how long your refund will take to post, please contact your credit card company. 

Our products are tools to be used by a photographer. Please be advised that additional photo editing may be required to achieve desired results. 

Damaged Product (if applicable) 

If a product was damaged during shipping we will need you to provide pictures and proof of the packaging and product. If the evidence is legitimate, we will provide a replacement immediately.We will not refund or replace any product that was damaged after the packaging was opened or after our 15 day refund policy timeline. 

Sale items (if applicable) 

Only regular priced items may be refunded. All items purchased at a discounted rate are a final sale.Order Cancellation*Please make sure you place the CORRECT Order!*Due to the completely automated nature of our Supply Chain, it is extremely inefficient and costly for us to process 

Order Cancellations

Thus, we cannot confidently offer order cancellations.. To be eligible for a refund or store-credit, please reach out to us after receiving your product. 

Late or missing refunds (if applicable) 

If you haven’t received your refund yet, first, check your bank account again.Then, contact your credit card company as it may take some time before your refund is officially posted. (typically 7-10 days depending on your bank) Next contact your bank. 

There is often some processing time before a refund is posted. 
 If you’ve done all of this and you still have not received your refund yet, please contact us at info@macroframe.com 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@macroframe.com 

Shipping and Return 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return your product, you should mail your product to the address of our warehouse that we will indicate to you.

Once you send the tracking code, we will initiate the refund process.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item. 

Please be advised that once an order is shipped out there are many factors that can delay the delivery time. We estimate US and AUS delivery 2-3 weeks and International shipments 3-4 weeks. 

 If you have any other questions please contact info@macroframe.com